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Privacy Policy

This policy explains how Attune collects, uses, and protects your personal and business information when you use our software platform, engage our consulting services, or visit our website.

Information We Collect

  • We collect contact information (name, email, phone) and professional details when you interact with our website, fill out lead forms, or engage our services.
  • For consulting engagements and software services, we collect additional business information including company details, brand data, competitive landscape information, and AI assistant engagement metrics.
  • When you use our software platform, we collect usage data, analytics, and performance metrics to deliver and improve our services.
  • We may collect information about your interactions with our website through cookies and analytics tools to understand user behavior and improve site performance.

How We Use Your Information

  • We use contact and professional information to respond to inquiries, deliver proposals, and execute contracts for consulting and software services.
  • We analyze client data and metrics to develop customized recommendations, deliver strategic consulting advice, and track results of our engagements.
  • We use aggregated and anonymized data to analyze trends, benchmark performance across industries, and improve our software algorithms and service offerings.
  • We may use your information to communicate service updates, new features, research findings, and relevant insights that may benefit your organization.

Data Sharing and Third Parties

  • We do not sell your personal information. We only share data with third parties when necessary to deliver services (e.g., payment processors, AI assistants for data analysis).
  • Your confidential business information is not shared with other clients or used for competitive purposes without your explicit written consent.
  • We may be required to disclose information when legally obligated by law, court order, or government request.
  • We work with trusted service providers (hosting, analytics, CRM) who are bound by confidentiality agreements and process data only as instructed by Attune.

Data Security and Safeguards

  • We implement industry-standard security measures including encryption, secure authentication, access controls, and regular security audits to protect your information.
  • Sensitive data is only accessible to authorized Attune team members who require it to deliver your services.
  • We maintain secure data centers with both physical and digital security protections. While we implement robust safeguards, no system is completely immune to security threats.
  • For data breaches or security incidents, we will notify affected individuals as required by applicable law and take corrective action promptly.

Data Retention

  • We retain client engagement data and consulting records as long as necessary to provide services and comply with legal obligations, typically three to seven years.
  • Lead information and website contact data are retained for business development purposes unless you request deletion.
  • You can request deletion of your personal information at any time, subject to legal retention requirements for contracts and financial records.
  • Upon engagement termination, we provide a reasonable transition period for you to access your data and transition to alternative platforms.

Your Privacy Rights

  • You have the right to access your personal information, request corrections, and obtain a copy of data we hold about you.
  • Depending on your location, you may have rights under GDPR (EU), CCPA (California), and other privacy regulations including the right to object to processing or request deletion.
  • You can opt-out of marketing communications at any time while maintaining service delivery. Opting out of all communication may limit our ability to serve you.
  • To exercise your privacy rights or file a request, contact us at [email protected] with your full name, company, and specific request details.

Contact Us

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us at [email protected].

See also our Terms of Service for information about how you agree to use our services.